19tbajee's Privacy Policy

Your privacy is our top priority at 19tbajee. This Privacy Policy has been crafted with Bangladesh users in mind and explains how 19tbajee collects, uses, stores, and protects your personal information.

By registering and using the 19tbajee platform, you are considered to have accepted this Privacy Policy. We are committed to ensuring your information is never misused and is always handled with full transparency.

19tbajee collects only the information necessary to provide its services. We do not gather excessive or unnecessary data.

Information Collected at Registration

• Full Name and Date of Birth
• Email Address and Mobile Number
• Residential address & country
• Username & password (encrypted)

Information collected during verification (KYC)

• National ID (NID) or Passport Copy
• Proof of Address
• Selfie or Photo (where applicable)

Automatically Collected Information

19tbajee uses your information solely for the purposes listed below. It is never used for any other reason:

• Account Management: To create, verify, and maintain your account
• Service delivery: To keep gaming, betting, and payment services running smoothly
• Customer Support: To resolve your questions and support requests
• Security: To prevent fraud and unauthorized access
• Legal obligation: To comply with government regulations
• Contact: To keep you informed of important updates and promotional offers (subject to your consent)

19tbajee may share your information with third parties only in very limited circumstances. Your data is protected in every case:

Circumstances under which data may be shared

• Payment Provider: To process transactions through approved payment gateways such as Mobile Pay, Nagad, and Rocket. Only the minimum necessary information is shared in these cases.
• Game Provider: For operating games in partnership with licensed game software providers.
• Legal Authorities: In response to a court order or lawful government request.
• Security Agency: To detect potential fraud in cooperation with anti-fraud agencies.

19tbajee uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and improve platform performance.

Cookie types

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

19tbajee uses internationally recognized security technology to keep your data safe. Our security systems are regularly updated and tested.

• 256-bit SSL encryption: All data transmissions are protected with the highest standard of encryption
• Two-factor authentication (2FA): Option to add an extra layer of security to your account
• Firewall Protection: Advanced firewall system to prevent unauthorized access
• Regular Security Audits: Regular system audits conducted by third-party experts
• Password hashing: Your password is never stored in plain text
• Access controls: Only authorized personnel are permitted to access information on a need-to-know basis

As a 19tbajee user, you have full control over your own data. You can exercise the following rights at any time:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

19tbajee does not retain your information indefinitely. A specific retention period is defined for each type of data:

• Account Data: For the lifetime of the account, plus 5 years after closure
• Transaction Data: Up to 7 years, as required by law
• KYC documents: up to 5 years after verification
• Support Contacts: 3 Years
• Marketing preferences: until consent is withdrawn

Once the retention period expires, your data will be securely deleted or fully anonymized.

19tbajee strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If we become aware that personal data of a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

19tbajee reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you through the following means:

• A notice will be sent to your registered email address
• A notification of changes will be displayed upon logging into the platform
• The date of the latest update will be displayed at the top of this page

Continued use of 19tbajee after any changes take effect will be considered acceptance of the updated Privacy Policy.

For any privacy-related questions, requests, or complaints, please reach out to our data protection team:

• Email: privacy@19tbajee.net
• General support: support@19tbajee.net
• Live Chat: Chat button at the bottom-right corner of the platform

We will process all privacy-related requests within 30 days. For urgent matters, we will do our best to respond sooner. For more information, visit our FAQ page View.